26th October 2023

In a manufacturing plant, a manager wants to increase the workers’ productivity on the assembly line.

In a manufacturing plant, a manager wants to increase the workers’ productivity on the assembly line. She decides to conduct an experiment where she observes and records the workers’ behaviour without them knowing. The next day, the manager tells the workers that they are part of an important study and that their productivity will be monitored closely. She provides them with special attention and resources to help them perform better.

Which of the following statements best describes the difference between the Hawthorne and Pygmalion effects in this scenario?

Select the SINGLE most appropriate option from the list below. Select ONE option only.