Privacy Policy

Medibuddy Ltd. (”We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.medibuddy.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Medibuddy Ltd. of [address pending]. 

INFORMATION WE COLLECT FROM YOU  

We will collect and process the following data about you:

  1. Information you give us. This is information about you that you give us by filling in forms on our site www.medibuddy.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  2. Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  3. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  4. information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

COOKIES  

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer and do not contain any information that enable us to identify you personally, they just enable our websites to recognise your computer and to identify certain other non-personal information such as which browser you are using. This information can be used to make the website work, to identify which parts of the site can work better or to analyse how often people visit the site and what they look at. We will not associate this data with any personally identifying information that you may choose to provide to us in other ways.

By your using this website, we imply that you have read this policy and agree to us sending you cookies.

For information about how you can change how your browser deals with cookies, please see the “How to manage cookies” section below.

Which cookies do we use on this site and why?

The list below sets out the main cookies that we use on this site and what we use them for.

WordPress & First-Party Cookies: RS, bp-message, bp-message-type, id, UIDR, w3tc_logged_out, wordpress_ d664b4336b42b193c461aa90eeef7097, wordpress_logged_in_ d664b4336b42b193c461aa90eeef7097. These cookies are used by our website to perform and its platform, WordPress, to perform general functions such as: determining if you are logged in or not, remembering if you have accepted our terms and conditions, allowing you to add comments.

Google Analytics:  __utma, __utmb, __utmc, __utmz. These cookies are used to collect information about how visitors use our site. We use this information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more info visit Google Analytics: Safeguarding Your Data

How to manage cookies

To make full use of this site, your device must be set to accept cookies otherwise some of its (for example online shopping) may not work.

If you nevertheless want to restrict, block or disable cookies, you can do so by changing your browser settings. If you would like more specific information about how to change your browser settings, please visit www.allaboutcookies.org which has detailed information for each browser as well as more information about cookies in general.

USES MADE OF THE INFORMATION  

We use information held about you in the following ways:

  1. Information you give to us. We will use this information:
  2. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  3. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  4. to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form);
  5. to notify you about changes to our service;
  6. to ensure that content from our site is presented in the most effective manner for you and for your computer.
  7. Information we collect about you. We will use this information:
  8. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  9. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  10. to allow you to participate in interactive features of our service, when you choose to do so;
  11. as part of our efforts to keep our site safe and secure;
  12. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  13. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  14. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION  

You agree that we have the right to share your personal information with:

  1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  2. Selected third parties including:
  3. analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your personal information to third parties:

  1. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  2. If Medibuddy or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply.
  4. and other agreements; or to protect the rights, property, or safety of Medibuddy, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA  

The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS  

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@medibuddy.co.uk. 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION  

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

CHANGES TO OUR PRIVACY POLICY  

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT  

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@medibuddy.co.uk.